πŸ€‘ [Stripe] How to give an existing user a free trial

How to use πŸ‘‡

If you ever need to give someone that's already paying some extra days for free, you can use this SOP.

It's quite a pain to do in Stripe without creating a bunch of extra invoices and/or deleting the subscription, which can trigger even more unwanted hassle.

Template πŸ‘‡

Problem

‼️
We want to a paying customer the opportunity to use the product for free for a bit. Concrete example: - Our customers hasn’t used the product for a longer time because of a move/vacation and we want to be nice and not charge them for a bunch of idle time to further the relationship (early stage customer)

Solution

πŸ’‘
Give the user a free trial that ends on the day you want to charge them again

Quick links

Walkthrough

Steps

Log into the Stripe dashboard
Locate the customer in Stripe customers
Locate and press the user subscription you want to change
Press update subscription
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Locate and press Free Trial
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Add Free Trial days that end on the new billing date
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Make sure that the invoice setting for this customer is set to email
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Press update subscription in the top right corner
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Locate the invoice that was created when the trial was created
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Turn off automatic collection for the invoice to avoid collecting it
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Make sure automatic collection is turned off
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If you change the invoice settings for this customer in the previous step set it back to auto charge
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Check that the user has a trial until the day you want to charge them next
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Take a screenshot of the tial end and post it under Outcomes
That’s it βœ…

Outcomes

‼️
Please drop a screenshot of the free tial status from Stripe

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